All eligible items can be returned for a refund within 14 days of receiving the original order.
Please, pay attention to these badges on items on Product Detail Page, Checkout Page, the Invoice, etc.
The returned item needs to be not used and not worn as upon return to luysoptic.am. When it is not the case, the item can be considered not valid for return and the order may not be refunded or exchanged. In these cases, please, contact our Customer Service team to clarify the situation. All the items will be inspected upon return. After the inspection, if the items are not approved for return or exchange, luysoptic.am keeps the right of not issuing a refund or anything in exchange.
The refunds of payments via bank cards are processed within 2 weeks after we receive back the item and it passes our inspection.
The appearance of the sum on your bank account is under the responsibility of your bank.
The refunds are processed via same payment method as when placing the order.
The items must be sent back in their original packaging. In case this cannot be done, please contact our customer service.
We are not responsible for any items that are returned to us by mistake.
All the exchange, return and refund issues are considered only around the price of the item during the purchase.